German speaking Travel&Hospitality Advisor (Gdansk, Poland)

Jobbeschreibung

About the project
Join a global platform where millions of people discover and book unique stays — from city apartments to countryside cottages, and even castles! Be part of an international team supporting travelers and hosts across the world.

Location: Gdańsk, Poland (relocation package provided)
Language requirement: Native/fluent German + good English

Your responsibilities
• Handle inbound/outbound calls, chats, and urgent cases with professionalism and empathy.
• Apply policies to support community interests and resolve user issues or escalate when needed.
• Manage complex safety-related cases using trauma-informed practices.
• Investigate and respond to claims, ensuring accuracy, sensitivity, and timely resolution.
• Support the project’s protection programs, including Host Damage Protection and Liability Insurance.
• Keep customer data secure and provide feedback on product/process issues.

Job-Anforderungen

Requirements
• Native/fluent German (C1+)
• Good English skills (B2+)
• Must have an EU passport or a Polish residence permit.
• Excellent communication and interpersonal skills and team spirit
• Customer-oriented mindset and positive attitude
• Previous customer service experience is a plus, but not required, full training is provided

Mehr

What we offer

-Relocation support: flight ticket + accommodation assistance in Gdańsk
-Competitive salary & performance bonuses
-Paid training and continuous development
-Private health insurance & wellness programs
-Multicultural work environment with colleagues from all over the world
-Opportunities to grow within an international company

Einsatzort

Vollzeit